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Freezer Repair Advice from The Whirlpool Experts.
These are the most frequently asked questions and how to solve your issue.
TroubleshootingThere is a noise coming from my freezer
It isn’t uncommon for there to be a noise coming from your freezer, this is more likely to happen when the appliance is new.
A loud crackling sound from inside your freezer can normally be down to the build up of frost in your internal components.
Below are some causes for noise:
• The compressor / pump motor – This is normal
• The pipe is vibrating against a wall – Please check the positioning of the pipe
• There is circulation of gas around the pipes – This is normal
• Cracking sound – air movement – This is normal
If you need further help please call our customer service team on 0344 822 4224
Please select your warranty type below
I want to stack my fridge and freezer on top of each other, is this possible?
We do not recommend the stacking of cooling appliances on top of each other. As they are not built to be suitable for this purpose.
If you would like to stack appliances, you would need to purchase a product that is built and designed to save space, such as fridge freezer.
If you require further help please call us on 0344 822 4224.
Please select your warranty type below
How can I reverse the doors on my freezer?
If you would like to reverse the doors on your freezer, then the instructions to do so including diagrams are in the user manual that came with your appliance. If you want to book a door reversal with an engineer then please call us on 0344 822 4224.. Please be aware that a charge will be applied for this service.
If you do not have your user manual then you can find a replacement here.
If you need further assistance please call Whirlpool customer service on 0344 822 4224.
Please select your warranty type below
I have an amber light appearing on my freezer, what is it for?
If there is an amber light flashing on the front of your appliance, it could indicate that the fast freeze button / switch has been selected.
If this was not meant to be selected, please press the button again or reverse the position of the switch to ensure that the appliance is back to its normal operatimg mode.
If you require further help please call us on 0344 822 4224.
Please select your warranty type below
E3 — Defrost sensor fault
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Please select your warranty type below
E7 — Environmental temperature sensor fault
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Please select your warranty type below
E8 — Environmental temperature sensor fault
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Please select your warranty type below
EE — Ice maker circuit fault (if fitted)
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Please select your warranty type below
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