Following the completion of the transaction between Whirlpool Corporation and Arçelik A.Ş, for the establishment of a new entity at European level (named Beko Europe), Whirlpool UK Appliances Limited has now changed its corporate entity name. For more information on this new legal name of the Data Controller, please check our updated Privacy notice
Explore your appliance
My washing machine is stopping mid cycle
Please check to see if the cold water supply to your appliance is switched on. This is common when your appliance is failing to fill when the cycle is on rinse. This can stop your machine mid cycle.
On newer model washing machines, this can be indicated to show there is an issue with the water supply by either a flashing light or a tap symbol.
In some cases, the drain hose not being positioned at the right height correctly can also lead to problems of your appliance stopping mid cycle. If you need further help on how to do this, please refer to your manual. If you do not have your manual, you can download here.
If you need further help please call our customer service team on 0344 822 4224.
There is a noise / my Whirlpool washing machines is unstable
If your washing machines is noisy and or unstable, and it is the first time you are using it, then it might be possible that installation has not been completed effectively.
To check, ensure the bolts or protective brackets (which is used to trasnport the appliance) have been removed.
If you need further help on how to do this, please refer to your manual. If you do not have your manual, you can download here.
If you need further help please call our customer service team on 0344 822 4224.
I have a leak in my Whirlpool washing machines
During the manufacturing process, we ensure your washing machines is thoroughly tested so there is no leaks to internal componants after you have installed your appliance.
If you experience any leaking before or during your first use, it is most likely due to there being water still in the washing machines from the testing process.
Please also check the water supply connection (from both sides) as well as the drain hose itself.
If you need any further help, please call us on 0344 822 4224.
The fabric conditioner in my washing machines is not being taken away properly
Please be aware that in the instance of fabric conditioner or water still remaining in the conditioner compartment at the end of a wash cycle, is quite normal.
If your washing machines isn’t removing the conditioner from the compartment, it is possible that there is a blockage in the detergent dispenser.
Please remove the drawer and clean it with hot soapy water, this should remove any blockages. After doing so, please re try washing again. It is a possibility that the blockage was due to the unused conditioner.
Please also be aware that some concentrated conditioners require being diluted with water before the start of the programme.
Please also check that the feet of the appliance are level and that the machine is not too low from the front as this imbalance could prevent the conditioner from being rinsed away.
If you require further help please call us on 0344 822 4224.
My washing machines has a light flashing on it
Newer washing machines come with indicator lights, these flash to indicate that there might be a possible fault. The most common faults presented are:
Pre wash light flashing
This shows that the washing machines is not filling correctly. Please check your fill hoses and ensure it is turned on correctly. We also suggest looking to see if there are any blockages, kinks or leaks in the fill hose pipe.
Wash light flashing
This indicates your programme dial has been moved or adjusted from its original position. To correct this issue, simply move the wash dial to its original position. By doing this it will restore the light to its original status.
Spin light flashing
Indicates that the Whirlpool washing machines has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Whirlpool washing machines has reached the end of a wash programme. If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
If you do not have your manual, you can download it here.
If you need further help please call our customer service team on 0344 822 4224.
Why are the results of my wash poor?
For the perfect wash results, you need to ensure you select the right wash programme, and also the correct amount of detergent.
Please also try not to overload your washing machines as this can produce poor results in your wash as the detergent will not be able to effectively dissolve. Try to rewash your clothes on the right programme, making sure that the right amount of detergent is used.
If the items of clothing are heavily soiled, then do not use the quick wash or ecomony wash option is not used.
You may also need to use a pre wash option beforehand to ensure you ge the best wash results.
For further advice please check your user manual. If you do not have your manual, you can download it here. If you need further help please call our customer service team on 0344 822 4224.
My washing machine won't spin
Your machine, comes with a built in feature, this feature prevents the appliance spinning on an imbalanced load.
The appliance does try to redistribute this load, but, if it remains unstable, the spin process would be aborted. This prolongs the life of your appliance as well as minimising the vibration.
Newer model machines come with a “final spin” indicator light, this light when flashing, signals to let you know that your wash load is unbalanced.
On other models, this is apparent when you remove your clothing and they are still soaking wet. If this happens, we reccommend redistributing your clothes by removing some, this should even the load out. Once done, please reselect a spin programme.
If you need further help please call our customer service team on 0344 822 4224.
There appears to be no electrical supply to my washing machines
Please check the socket that your appliance was plugged in in by using another piece of equipment, this will ensure that the issue does not lie with the socket rather than the appliance itself.
Your washing machines comes fitted with a 13 amp 3 pin plug and also the lead, so please make sure that the right rating of fuse is being used with this.
We do not recommend the use of the appliance with an extension lead.
Please also ensure that the start or on/off switch is in the correct position, and that the door is properly closed.
If you need further help please call our customer service team on 0344 822 4224.
The cycle on my washing machines is taking too long to complete
Newer washing machines are designed to use less water, which results in the clothes being laundered more (a longer wash cycle). Please check your manual for approx programme times. This can be downloaded here.
It could also be the case that the system that detects the load size has noticed an imbalance. The machine then tries to correct this by redistributing the load during its wash cycle.
To prevent this from happening we recommend you wash smaller and larger items together. All of our washing machines are designed to give you the optimum wash results and at the same time also reducing impact on the environment by using the minimum amount of water needed as well as energy.
If you need further help please call our customer service team on 0344 822 4224.
My washing machines will not empty correctly
If your machine empties in the waste sytem which is located under your sink, please make sure that the connection to the sink plumbing is clear from any blockages. This includes: build up of fat or food deposits. Please also check that the drain hose is not bent, kinked or blocked, as this can prevent water draining from your machine.
If your machine empties into a standpipe, please ensure that the hose is not being pushed in by more than 4 inches.
As a last check, please see if the “rinse hold” or “crease care” options are not being selected, as by using either of these options, will result in the washing machine being held in the final rinse state programme.
If you need further help please call our customer service team on 0344 822 4224.
Can I stack my Whirlpool tumble dryer onto my washing machine?
Whirlpool tumble dryers are designed to be fitted onto the top of some of our Whirlpool washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225
My Whirlpool washing machines has a smell coming from it
There are various reasons that could cause your clothes washing machine to smell. The most widely recognised causes are:
Consistent washing at low temperatures – bacteria and undissolved detergents can develop, making your machine smell.
We recommend running your machine at 90 degrees, with some biological detergent to help crush the development of bacteria and detergents, We also recommend running monthly service wash with our Limescale and Detergent remover, which hygienically cleans your machine, and keep the odour from reoccurring.
You should also check your washing machine drain hose. If it connects to your under sink plumbing then please make sure this is clean and free of blockages. For more help or info on our Limescale and Detergent Remover – click here. If you require further help please call us on 0344 822 4224.
My washing machine is stopping mid cycle
Please check to see if the cold water supply to your appliance is switched on. This is common when your appliance is failing to fill when the cycle is on rinse. This can stop your machine mid cycle.
On newer model washing machines, this can be indicated to show there is an issue with the water supply by either a flashing light or a tap symbol.
In some cases, the drain hose not being positioned at the right height correctly can also lead to problems of your appliance stopping mid cycle. If you need further help on how to do this, please refer to your manual. If you do not have your manual, you can download here.
If you need further help please call our customer service team on 0344 822 4224.
There is a noise / my Whirlpool washing machines is unstable
If your washing machines is noisy and or unstable, and it is the first time you are using it, then it might be possible that installation has not been completed effectively.
To check, ensure the bolts or protective brackets (which is used to trasnport the appliance) have been removed.
If you need further help on how to do this, please refer to your manual. If you do not have your manual, you can download here.
If you need further help please call our customer service team on 0344 822 4224.
I have a leak in my Whirlpool washing machines
During the manufacturing process, we ensure your washing machines is thoroughly tested so there is no leaks to internal componants after you have installed your appliance.
If you experience any leaking before or during your first use, it is most likely due to there being water still in the washing machines from the testing process.
Please also check the water supply connection (from both sides) as well as the drain hose itself.
If you need any further help, please call us on 0344 822 4224.
The fabric conditioner in my washing machines is not being taken away properly
Please be aware that in the instance of fabric conditioner or water still remaining in the conditioner compartment at the end of a wash cycle, is quite normal.
If your washing machines isn’t removing the conditioner from the compartment, it is possible that there is a blockage in the detergent dispenser.
Please remove the drawer and clean it with hot soapy water, this should remove any blockages. After doing so, please re try washing again. It is a possibility that the blockage was due to the unused conditioner.
Please also be aware that some concentrated conditioners require being diluted with water before the start of the programme.
Please also check that the feet of the appliance are level and that the machine is not too low from the front as this imbalance could prevent the conditioner from being rinsed away.
If you require further help please call us on 0344 822 4224.
My washing machines has a light flashing on it
Newer washing machines come with indicator lights, these flash to indicate that there might be a possible fault. The most common faults presented are:
Pre wash light flashing
This shows that the washing machines is not filling correctly. Please check your fill hoses and ensure it is turned on correctly. We also suggest looking to see if there are any blockages, kinks or leaks in the fill hose pipe.
Wash light flashing
This indicates your programme dial has been moved or adjusted from its original position. To correct this issue, simply move the wash dial to its original position. By doing this it will restore the light to its original status.
Spin light flashing
Indicates that the Whirlpool washing machines has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Whirlpool washing machines has reached the end of a wash programme. If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
If you do not have your manual, you can download it here.
If you need further help please call our customer service team on 0344 822 4224.
Why are the results of my wash poor?
For the perfect wash results, you need to ensure you select the right wash programme, and also the correct amount of detergent.
Please also try not to overload your washing machines as this can produce poor results in your wash as the detergent will not be able to effectively dissolve. Try to rewash your clothes on the right programme, making sure that the right amount of detergent is used.
If the items of clothing are heavily soiled, then do not use the quick wash or ecomony wash option is not used.
You may also need to use a pre wash option beforehand to ensure you ge the best wash results.
For further advice please check your user manual. If you do not have your manual, you can download it here. If you need further help please call our customer service team on 0344 822 4224.
My washing machine won't spin
Your machine, comes with a built in feature, this feature prevents the appliance spinning on an imbalanced load.
The appliance does try to redistribute this load, but, if it remains unstable, the spin process would be aborted. This prolongs the life of your appliance as well as minimising the vibration.
Newer model machines come with a “final spin” indicator light, this light when flashing, signals to let you know that your wash load is unbalanced.
On other models, this is apparent when you remove your clothing and they are still soaking wet. If this happens, we reccommend redistributing your clothes by removing some, this should even the load out. Once done, please reselect a spin programme.
If you need further help please call our customer service team on 0344 822 4224.
There appears to be no electrical supply to my washing machines
Please check the socket that your appliance was plugged in in by using another piece of equipment, this will ensure that the issue does not lie with the socket rather than the appliance itself.
Your washing machines comes fitted with a 13 amp 3 pin plug and also the lead, so please make sure that the right rating of fuse is being used with this.
We do not recommend the use of the appliance with an extension lead.
Please also ensure that the start or on/off switch is in the correct position, and that the door is properly closed.
If you need further help please call our customer service team on 0344 822 4224.
The cycle on my washing machines is taking too long to complete
Newer washing machines are designed to use less water, which results in the clothes being laundered more (a longer wash cycle). Please check your manual for approx programme times. This can be downloaded here.
It could also be the case that the system that detects the load size has noticed an imbalance. The machine then tries to correct this by redistributing the load during its wash cycle.
To prevent this from happening we recommend you wash smaller and larger items together. All of our washing machines are designed to give you the optimum wash results and at the same time also reducing impact on the environment by using the minimum amount of water needed as well as energy.
If you need further help please call our customer service team on 0344 822 4224.
My washing machines will not empty correctly
If your machine empties in the waste sytem which is located under your sink, please make sure that the connection to the sink plumbing is clear from any blockages. This includes: build up of fat or food deposits. Please also check that the drain hose is not bent, kinked or blocked, as this can prevent water draining from your machine.
If your machine empties into a standpipe, please ensure that the hose is not being pushed in by more than 4 inches.
As a last check, please see if the “rinse hold” or “crease care” options are not being selected, as by using either of these options, will result in the washing machine being held in the final rinse state programme.
If you need further help please call our customer service team on 0344 822 4224.
Can I stack my Whirlpool tumble dryer onto my washing machine?
Whirlpool tumble dryers are designed to be fitted onto the top of some of our Whirlpool washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225
My Whirlpool washing machines has a smell coming from it
There are various reasons that could cause your clothes washing machine to smell. The most widely recognised causes are:
Consistent washing at low temperatures – bacteria and undissolved detergents can develop, making your machine smell.
We recommend running your machine at 90 degrees, with some biological detergent to help crush the development of bacteria and detergents, We also recommend running monthly service wash with our Limescale and Detergent remover, which hygienically cleans your machine, and keep the odour from reoccurring.
You should also check your washing machine drain hose. If it connects to your under sink plumbing then please make sure this is clean and free of blockages. For more help or info on our Limescale and Detergent Remover – click here. If you require further help please call us on 0344 822 4224.
